At Swarex Shipping & Aviation Pvt Ltd, we strive to provide the best possible service. However, our refund policy is as follows:
1. Eligibility for Refund
- 1) Refunds are only applicable if the service has not been initiated.
- 2) No refunds will be processed once the customs clearance or freight forwarding process has begun.
- 3) Refunds are subject to approval based on the nature of the request.
2. Refund Request Process
- 1) Clients must submit a refund request via email to hello@swarex.com.
- 2) The request must include the reason for the refund and any relevant documentation.
- 3) Our team will review the request and respond within 7 business days.
3. Processing of Refunds
Approved refunds will be initiated within 2 business days, but it may take up to a maximum of 14 business days for the amount to be credited to your original mode of payment.
4. Non-Refundable Cases
- 1) Services already rendered.
- 2) Government fees, duties, and taxes paid on behalf of the client.
- 3) Delays caused by external factors beyond our control.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Swarex Shipping & Aviation Pvt Ltd
Email: hello@swarex.com
Phone: +91-7399779797
+91-9930044500
By using our website and services, you agree to the refund policy
.