1. What services does Swarex Logistics Limited provide?

We offer end-to-end logistics solutions including air freight, ocean freight, customs clearance, cargo handling, and specialized shipping services across domestic and international markets.

2. Are your shipping services available globally?

Yes, we provide international shipping services through a reliable global network. We cater to a wide range of destinations with efficient customs and freight forwarding support.

3. How can I track my shipment?

Once your shipment is booked, you will receive a tracking ID via email or SMS. You can track your shipment in real-time through our Shipment Tracking Page or by contacting our support team.

4. Do you handle customs clearance?

Yes, we specialize in customs clearance services and ensure smooth documentation, compliance, and clearance at all major ports and airports in India and abroad.

5. What documents are required to book a shipment?

Typically, you’ll need the commercial invoice, packing list, bill of lading/airway bill, and KYC documents. Our team will guide you with a complete checklist based on the nature of your shipment.

6. What industries do you serve?

We serve a wide range of industries including automotive, pharmaceuticals, electronics, textiles, perishables, and more. Our solutions are tailored to meet the logistics needs of each industry.

7. Is insurance included in your shipping services?

Insurance is optional and available upon request. We recommend insuring high-value shipments for additional security. Our team can assist you with insurance coverage.

8. What are your payment methods?

We accept payments through bank transfers, NEFT/RTGS, UPI, and major digital payment platforms.

9. What is your cancellation or refund policy?

Cancellations must be requested before shipment pickup. Refunds (if applicable) are processed as per our Refund Policy and are subject to terms and service charges.

10. How can I contact customer support?

You can reach our customer service team via phone, email, or by filling out the contact form on our Contact Us page. We’re available Monday to Saturday, 10 AM to 7 PM IST.